Privacy Policy

MRETTY CUSTOM FURNITURE PTE. LTD. ("MRETTY", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or interact with our website at https://mretty.com/ (the "Website").

By accessing or using our Website, you acknowledge the practices described in this Privacy Policy.

The Website is operated by:

MRETTY CUSTOM FURNITURE PTE. LTD.

MRETTY provides bespoke furniture, cabinetry, kitchen, wardrobe, door, wall, and whole-home interior solutions.

For privacy-related enquiries, you may contact us using the contact information provided on our Website.

We collect information that you provide directly to us when you contact us, submit an enquiry, request a consultation, or communicate with our team.

Depending on how you interact with our Website, we may collect:

• Name
• Email address
• Phone number
• WhatsApp contact information
• Project location
• Property type
• Project requirements
• Preferred design style
• Estimated project scope or budget
• Information included in your enquiry or message
• Any other information you voluntarily provide

We also automatically collect certain technical and usage information when you visit our Website, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate geographic location
• Pages visited
• Referring website and traffic source
• Date and time of visits
• Website interactions and navigation behaviour
• Technical information relating to website performance and security

We use personal information for purposes including:

• Responding to enquiries and consultation requests
• Providing information about our products and services
• Preparing quotations and proposals
• Understanding project requirements
• Communicating with prospective and existing customers
• Providing customer service
• Following up on enquiries
• Improving our Website, products, services, and user experience
• Measuring website traffic and marketing performance
• Understanding how visitors interact with our Website
• Delivering and measuring digital advertising campaigns
• Detecting and preventing spam, fraud, abuse, and security threats
• Maintaining the security and functionality of our Website
• Complying with applicable legal and regulatory requirements

When you submit information through a contact form or enquiry form, we use the information you provide to respond to your enquiry and communicate with you regarding MRETTY's products, services, consultations, quotations, or projects.

Information submitted through our forms may be accessed by authorised MRETTY personnel and relevant service providers who assist us with website operation, communications, customer management, or business operations.

We do not sell or rent your personal information to third parties.

Our Website uses cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, analyse performance, and support digital advertising.

Cookies and tracking technologies used on our Website may include:

Essential Cookies

These cookies are necessary for the basic operation, security, and functionality of the Website.

Functional Cookies

Functional technologies may be used to support features such as language translation and other website functionality.

Analytics Technologies

We use analytics technologies to understand how visitors use our Website, measure website performance, and improve our content and services.

Advertising Technologies

We use advertising and tracking technologies to measure the effectiveness of our Facebook and Instagram advertising campaigns, understand visitor interactions, and support advertising optimisation and remarketing.

Where required by applicable law, non-essential cookies and tracking technologies will only be activated after the appropriate consent has been obtained.

You can also manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the Website.

We use Google Analytics 4 (GA4) to understand how visitors interact with our Website and to measure website performance.

Google Analytics may collect information including:

• Device information
• Browser information
• Operating system
• Approximate geographic location
• Traffic source
• Pages viewed
• Sessions
• Website interactions
• Events and engagement information

We use this information to analyse website traffic, understand user behaviour, improve website performance, and evaluate the effectiveness of our digital marketing activities.

Google may process information collected through Google Analytics in accordance with its own privacy policy and terms.

We use Google Tag Manager (GTM) to manage and deploy tags and tracking technologies on our Website.

Google Tag Manager provides a mechanism for managing website tags, including analytics, advertising, and other third-party technologies.

The information collected through tags deployed using Google Tag Manager depends on the specific technologies and services implemented on our Website.

We configure and manage these tags to support website analytics, advertising measurement, functionality, and performance.

We use Microsoft Clarity to understand how visitors interact with our Website and to improve the user experience.

Clarity may collect information relating to:

• Website interactions
• Pages visited
• Device and browser information
• Session activity
• User interaction patterns

Clarity may use technologies such as session recordings and heatmaps to help us understand how visitors navigate and interact with our Website.

Clarity data is used for website analysis, usability improvement, and performance optimisation.

Microsoft may process information collected through Clarity in accordance with its own privacy policy and terms.

We use the Meta Pixel provided by Meta Platforms, Inc. to measure and improve the effectiveness of our Facebook and Instagram advertising campaigns.

The Meta Pixel may collect information such as:

• IP address
• Browser and device information
• Pages visited
• Website interactions
• Actions taken on the Website
• Information relating to advertising interactions

This information may be used to:

• Measure advertising performance
• Understand website conversions
• Create or measure advertising audiences
• Optimise advertising campaigns
• Support remarketing activities
• Deliver more relevant advertising

Where required by applicable law, the Meta Pixel and other non-essential advertising technologies will only be activated after the appropriate consent has been obtained.

Your interactions with Meta services are also subject to Meta's applicable privacy policies and terms.

Our Website may use Google Maps to display showroom locations, project locations, or other geographical information.

When Google Maps content is loaded or interacted with, Google may collect technical and usage information, including information about your device, IP address, and interaction with the map.

Google processes this information according to its applicable privacy policies and terms.

Our Website uses GTranslate to provide multilingual functionality.

When you use the translation functionality, information relating to your language preference and interaction with the translation service may be processed by the relevant service provider.

The use of translation services may involve cookies or other technologies necessary to provide multilingual functionality.

Our Website may provide links or buttons that allow you to contact MRETTY through WhatsApp or other third-party communication platforms.

When you choose to communicate with us through a third-party platform, you may be redirected away from our Website.

Information submitted through those platforms is processed according to the privacy policy and terms of the relevant third-party service provider.

MRETTY does not control the privacy practices or data processing activities of third-party communication platforms.

Our Website may contain embedded content or links from third-party websites and services, including videos, maps, images, social media content, and other external resources.

Embedded content may behave in the same way as if you had visited the third-party website directly.

These third parties may collect information, use cookies, or monitor your interaction with their content in accordance with their own privacy policies.

Third-party services used on our Website may include Google, Meta, Microsoft, GTranslate, and other technology or service providers.

We may share personal information with trusted third-party service providers where reasonably necessary to operate our Website, provide our services, communicate with customers, analyse website performance, manage advertising, maintain security, or conduct our business.

These service providers may include:

• Website hosting providers
• Website development and maintenance providers
• Analytics providers
• Advertising and marketing platforms
• Email and communication service providers
• Customer relationship management systems
• Spam and security service providers
• Translation and website functionality providers
• Other technology providers supporting our business operations

We may also disclose personal information where required or permitted by applicable law, regulation, legal proceedings, governmental authorities, or where necessary to protect our rights, property, security, or users.

We do not sell your personal information.

Some of our service providers and technology partners may be located outside Singapore.

As a result, personal information may be transferred to, stored in, or processed in countries outside Singapore.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable privacy and data protection requirements.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, collection, use, disclosure, copying, modification, loss, or destruction.

However, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee the absolute security of information transmitted to or stored by us.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, managing customer enquiries, maintaining business records, resolving disputes, and complying with legal or regulatory obligations.

The retention period may vary depending on the nature and purpose of the information.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it, subject to applicable legal requirements.

Depending on applicable law, you may have rights regarding your personal information.

These rights may include:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate or incomplete information
• Requesting deletion of personal information where legally permitted
• Requesting information about how your personal information is collected or used
• Withdrawing consent where processing is based on consent
• Requesting information about certain data processing activities

To exercise an applicable privacy right, please contact MRETTY using the contact information provided on our Website.

We may need to verify your identity before processing certain requests.

Our Website and services are intended for a general audience and are not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

Our Website may contain links to websites operated by third parties.

MRETTY is not responsible for the privacy practices, security, content, or data processing activities of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing personal information or interacting with their services.

We may update this Privacy Policy from time to time to reflect changes to our business, Website functionality, technology, third-party services, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy, our data practices, or your personal information, please contact us through the contact information provided on our Website.

MRETTY CUSTOM FURNITURE PTE. LTD.

Website: https://mretty.com/

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period and in accordance with applicable requirements.